Privacy Policy

This Privacy Policy explains how bigger bass bonanza collects, uses, stores, and protects personal information through biggerbassplay.net in New Zealand. It applies to users who access or interact with our online platform.

We are committed to handling personal data responsibly and in accordance with applicable privacy principles in New Zealand.

Information We Collect

Identity and Contact Information

We may collect details such as your name, date of birth, email address, telephone number, and residential address when you register or contact us.

Account and Transaction Information

Where applicable, we may collect details relating to account activity, deposits, withdrawals, and other financial interactions processed through the platform.

Usage and Technical Data

We may automatically collect technical information including IP address, browser type, device information, operating system, and website interaction data.

Communication Records

If you contact customer support, we may retain copies of correspondence, including emails and chat transcripts, for quality and compliance purposes.

Legal Bases for Processing

Depending on the circumstances, we may process personal data based on:

  • Performance of a contract (e.g., account services)
  • Legitimate interests (e.g., fraud prevention, security monitoring)
  • Consent (e.g., marketing preferences)
  • Legal obligations (e.g., compliance with applicable laws)

How We Use Your Information

We may use personal information to:

  • Create and manage user accounts
  • Verify age (18+) and eligibility
  • Process payments and transactions
  • Provide customer support
  • Improve website functionality and security
  • Monitor for misuse or fraudulent activity
  • Send service-related communications

Marketing communications will only be sent where permitted by law or where consent has been provided.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including legal, regulatory, accounting, or reporting obligations. Retention periods may vary depending on the type of data and legal requirements in New Zealand.

Data Sharing

We may share personal information with:

  • Payment processors
  • IT and hosting service providers
  • Analytics service providers
  • Professional advisers

These service providers are required to process data only in accordance with our instructions and applicable confidentiality standards.

Data Security

We implement reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, or alteration. However, no online system can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their login credentials.

International Data Transfers

Some service providers may operate outside New Zealand. In such cases, we take reasonable steps to ensure that appropriate safeguards are in place to protect personal data in line with applicable privacy standards.

Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion where appropriate
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

Contact for Privacy Requests

Email: [email protected]

Phone: +64 9 889 4721

Address: Level 8, 120 Albert Street, Auckland 1010, New Zealand

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational or legal changes. The most current version will always be available on biggerbassplay.net.